Technical Service Desk Executive || JC-020

from 2 to 5 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?
Welcome to Precision! Where Talent is nurtured, and Dreams come True.
We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration. We look forward to meeting bright minds who wish to “leverage technology” in all facets of life “to achieve outcomes that matter” to the society at large.
Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do...
And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.
We are looking for Service Desk Executive Chennai with 2 to 5 years of experience possessing the following skills:

Position: Technical Service Desk Executive
Level: L1 & L2 Support
Seniority level: Associate
Job Function: Technical Service Desk
Reporting to: Service Delivery Manager /Team Lead
Windows Support:24/7

Job Description:
• Serve as the first contact with customers who need technical assistance via the phone or email
• Perform troubleshooting using different diagnostic techniques
• Monitored Service Desk operations and escalated tickets to ensure client’s problems are handled as expeditiously as possible
• Call logging using INSTIL tool, classifying the problem through call category.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Follow up with customers and users to ensure complete resolution of issues
• Redirect problem to correct resource
• Identify and escalate situations requiring urgent attention
• Resolve technical problems and requests and document resolutions
• Providing help and answers to the customer’s technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Guidance of the users to support them in becoming more productive
• Coordinating with engineer’s up to call closure without SLA deviation. Resolving incident tickets on the first call without escalation
• Managing 24*7 Service Desk as a part of Service Desk Management, creating various weekly / monthly MIS reports pertaining to process and productivity.
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures


Desired Candidate Profile

• Working experience as a Technical Service Desk for (2 yrs to 5 yrs)
• Certification or knowledge in ITIL
• Any Graduate/Bachelor's Degree
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented and patient


Education-

UG:Any Graduate in Any Specialization

PG:Any Postgraduate in Any Specialization

Doctorate:Doctorate Not Required

Company Profile

Precision Techserve Private Limited

Precision Offerings:
  • System Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User Computing
  • Infrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security Management
  • Biometrics & IoT – Sensors, Hardware Design & Integration, Embedded Software Development, Ancillary Applications, Algorithms, Enterprise IT Integration & Manufacturing.
Business Portfolios:
  • Biometric Solutions
  • Internet of Things
  • Infrastructure Management Services
  • Systems Integration
We are a Technology conglomerate with people strength in varied dimensions of skills focused on the rapidly advancing fields of IT Infrastructure, IoT, Biometrics, Cloud & System Integration. Precision, founded in Chennai, is a resilient 24 years young Group possessing rich expertise, expansive client base of 1000+ and 2200+ employees supporting us PAN India from various locations.

We are the premium business partners for HP, IBM, MS, Cisco, Amazon, 3M and VMWare and are proud to say that we have established our own brand through the products created in Biometrics and IOT
Company Info
View Contact Details+

Recruiter Name:Charles

Contact Company:Precision Techserve Private Limited

Telephone:9384033712

Website:http://careers.precisionit.co.in

Salary:

Not Disclosed by Recruiter

Role Category:

IT Hardware

Role:

System Administrator

Employment Type:

Full Time, Permanent