Roles and Responsibilities
Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?
Precision Infomatic (M) Pvt Ltd,
Contact Person Name: Sangeeta
Contact no: 8766796380
Email id- Sangeeta.email@example.com
Visit - https://precisionit.co.in/
We are looking forSystem Engineer / Desktop Supportat Pune with 1+ years of experience possessing the following skills:
Position:System Engineer / Desktop Support
Level:L1 & L2 Support
Key skills:Hardware troubleshooting, technical support, Mail Configuration, Remote Support, Printer support, Basic Networking, Window, AD, DHCP, DNS, SLA, Ticketing tools.
Work experience:1 to 3
Location: Kalyani nagar, Koregaon park
Seniority level:L1 & L2
Employment type:Full time
Job Function:End-user Support
Number of Vacancies: 6
Industry:Information Technology & Services
Windows Support:24/7 / General
- Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
- Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)
- Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.
- Installation and Managing of antivirus products
- Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
- Installation, Configuration of Biometric devices.
- Configuring & troubleshooting of Desktop/Laptops for L1 & L2 level & Managing data backup and recovery.
- Managing of DNS, Active Directory, basic window server
- Troubleshooting basic thin client issues.
- Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).
- Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
- Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
- Installation, configuration of Antivirus Cementech & MacAfee
- Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
- Configuration and support for iPad & iPhone.
- Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System.
- Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center.
- Installation and managing of Video conferences
Desired skills and experience
- Minimum 1+ years experience in a similar End user support role
- Any Bachelors degree / diploma (without any backlogs)
- Certification course completion on MCSE /CCNA will be added advantage.
- Willing to support under 24/7 support.
- Provide user support to quickly diagnose and resolve desktop issues.
- Good verbal & written communication skills.
- System Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User Computing
- Infrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security Management
- Biometrics & IoT – Sensors, Hardware Design & Integration, Embedded Software Development, Ancillary Applications, Algorithms, Enterprise IT Integration & Manufacturing.
- Biometric Solutions
- Internet of Things
- Infrastructure Management Services
- Systems Integration
We are a Technology conglomerate with people strength in varied dimensions of skills focused on the rapidly advancing fields of IT Infrastructure, IoT, Biometrics, Cloud & System Integration. Precision, founded in Chennai, is a resilient 24 years young Group possessing rich expertise, expansive client base of 1000+ and 2200+ employees supporting us PAN India from various locations.
We are the premium business partners for HP, IBM, MS, Cisco, Amazon, 3M and VMWare and are proud to say that we have established our own brand through the products created in Biometrics and IOT