Service Delivery Manager

From 5 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?


Welcome to Precision! Where Talent is nurtured, and Dreams come True.


We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration. We look forward to meeting bright minds who wish to “leverage technology” in all facets of life “to achieve outcomes that matter” to the society at large.


Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do...


And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.


HR Contact Details:
Sangeeta Saibol (HR Talent Acqusition) - 8766796380

Note: Kindly Share your updated CV to sangeeta.saibol@precisionit.co.in


We are looking for Service delivery Manager at Pune with 5 to 8 years of experience possessing the following skills:

Position Service Delivery Manager / Technical Delivery Manager / Account Delivery Manager/ Data center Delivery Manager

ProgramManagement Service Transitions & Delivery, Leadership, Communication, Scheduling, Resource Management, Riskmanagement,Process Improvement,

Costmanagement, Negotiating, Taskmanagement, Qualitymanagement, Team meeting, Defining KRA & KPI, Preparing rosters, Project Management

Service Delivery Customer Relationship Management, Cloud Applications & Infrastructure Migration Projects, Cloud enabled Data Centre Operations & Infrastructure Hosting Services Delivery Management, SLA / SLO Management, Strategy Planning & Execution

ITIL Process Incident Management, Change Management, Problem Management

Technical competencies Networking concepts, Knowledge on Windows and Linux server operating system, Basic exposure on security and hardening.

Administration skills Standard operating procedure (SOP), Daily, Monthly Scheduled activities, Billing, reports, Support matrix

Experience 5 to 8 Years

Location Pune

Seniority level Mid-Senior level

Employment type Full time

Job Function Data Center Management

Number of Vacancies 2

Industry Information Technology & Services

Annual salary ranges 5 to 7 Lakhs (Per Year)

Education B.E/ B. tech

Reporting to Service delivery Head

Windows Support 24/7


Job Description


Responsible for day to day leadership of Service delivery-based components, look after portfolio of accounts delivery handling, projects tracking managing all activities associated with Delivery, compliance, Audit, Financial and Deliver.


Accountable for Control project requirements, scope, and change management issues, ensuring that all client escalations and concerns are addressed.


Experience of leading and project managing complex, large-scale, IT/technical/engineering programs.


Successful service delivery - SLA achievement and high level of customer satisfaction.


Responsible for driving day-to-day Operational status calls for agreed scope of services review (Compute, Storage, Back up, Database, Networking etc.)


Work with customers regular Operational Service Reviews and Reporting's.





Education

UG:Any Graduate

Company Profile

Precision Techserve Private Limited

Precision Offerings:

  • System Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User Computing
  • Infrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security Management
  • Biometrics & IoT – Sensors, Hardware Design & Integration, Embedded Software Development, Ancillary Applications, Algorithms, Enterprise IT Integration & Manufacturing.

Business Portfolios:

  • Biometric Solutions
  • Internet of Things
  • Infrastructure Management Services
  • Systems Integration

We are a Technology conglomerate with people strength in varied dimensions of skills focused on the rapidly advancing fields of IT Infrastructure, IoT, Biometrics, Cloud & System Integration. Precision, founded in Chennai, is a resilient 24 years young Group possessing rich expertise, expansive client base of 1000+ and 2200+ employees supporting us PAN India from various locations.
We are the premium business partners for HP, IBM, MS, Cisco, Amazon, 3M and VMWare and are proud to say that we have established our own brand through the products created in Biometrics and IOT


Company Info
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View Contact Details+

Recruiter Name:Sangeeta Saibol

Contact Company:Precision Techserve Private Limited

Telephone:8766796380

Website:https://www.precisionit.co.in/

Salary:

Not Disclosed by Recruiter

Role Category:

Service Delivery

Role:

Service Delivery Manager

Employment Type:

Full Time, Permanent