RIM System Engineer

Roles and Responsibilities

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?

Welcome to Precision! Where Talent is nurtured, and Dreams come True.

We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration. We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large.

Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do...

And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.

We are looking for RIMSystem Engineer at Pune with 1 to 2 years of experience possessing the following skills:

Job Locations : Yerwada, Viman Nagar

Position : System Engineer ( Remote Support )

Level : L1 Support

Experience : 1 year to 2 years

Employment type : Full time
Job Function : End User Support
Industry : Information Technology & Services

Education : B.E/ B. Tech / Diploma / Any Graduate

Windows Support : General Shift & Rotational Shift

Communication : Good verbal & written communication skills.

Job Description:

Remotely Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)

Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8 & 10)

Good experience in Remote Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365.

Installation and Managing of Antivirus products

Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).

Installation, Configuration of Biometric devices.

Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.

Managing of DNS, Active Directory, basic Window server

Troubleshooting basic thin client issues.

Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching).

Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.

Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
Installation, configuration of Antivirus Symantec & McAfee

Resolving tickets within the SLA which is raised from End User side supporting through Remote support & Call support.

Configuration and support for iPad & iPhone.

Deployment and complete user configuration of new and user PC workstation profiles utilizing window 7 or 10 Operating System.

Monitoring the GSD and ITAM Software Requests by ticketing tool and giving support through remote by using RDC/Dameware mini remote control/SCCM Client tool and Support Center.

Installation and managing of Video conferences


Required Candidate profile

Minimum 1 years to 2 years’ experience in a similar End user support role
Any Bachelor’s Degree / Diploma (without any backlogs)
Certification course completion on MCSE /CCNA will be added advantage.
Provide user support to quickly diagnose and resolve desktop issues.

Good verbal & written communication skills.