Roles and ResponsibilitiesStrong knowledge on End users computing, Server.
Provide investigation, diagnosis, resolution and recovery for hardware/software and OS problems.
Manage service requests, software installations, new Computer/ Server /Mac setups, upgrades, etc.
Installation of Microsoft windows / Server OS / value added MAC OS / O365/Antivirus applications etc.
Knowledge on LAN/WAN and Access Points.
Support the following technologies: Windows/Microsoft/MAC OS/Media software and AWS etc.
Knowledge of AD Management (User ID creation/deletion & password unlock).
Knowledge on end user backup software (PST back up/Profile Backup & Data backup).
Knowledge on Antivirus Server Management.
Ability to work independently
Good communication skills and customer service orientation.
Ability to effectively prioritize and execute tasks in a high pressure environment.
Provide initial assessment of urgency and business impact on all support calls.
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable
Responsible for tracking hardware and software inventory.
ITIL Process Knowledge, (Incidents/Service Request & IMAC)
Preparation of Reports (Daily, Weekly & Monthly)
VIP user handling and management.
Precision Techserve Private Limited
- System Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User Computing
- Infrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security Management
- Biometrics & IoT – Sensors, Hardware Design & Integration, Embedded Software Development, Ancillary Applications, Algorithms, Enterprise IT Integration & Manufacturing.
- Biometric Solutions
- Internet of Things
- Infrastructure Management Services
- Systems Integration
We are a Technology conglomerate with people strength in varied dimensions of skills focused on the rapidly advancing fields of IT Infrastructure, IoT, Biometrics, Cloud & System Integration. Precision, founded in Chennai, is a resilient 24 years young Group possessing rich expertise, expansive client base of 1000+ and 2200+ employees supporting us PAN India from various locations.
We are the premium business partners for HP, IBM, MS, Cisco, Amazon, 3M and VMWare and are proud to say that we have established our own brand through the products created in Biometrics and IOT