Mac Engineer

From 1 to 3 year(s) of experience
₹ 1,00,000 - 2,50,000 P.A.

Job Description

Roles and Responsibilities

Strong knowledge on End users computing, Servers and value added of Mac/AWS. • Provide investigation, diagnosis, resolution and recovery for hardware/software and OS problems. • Manage service requests, software installations, new Computer/Servers and Mac setups, upgrades, etc. • Installation of Microsoft windows / Server OS / MAC OS O365/Antivirus applications etc. • Knowledge on LAN/WAN and Access Points. • Support the following technologies: Windows/Microsoft/MAC OS/Media software and AWS etc. • Knowledge of AD Management (User ID creation/deletion & password unlock). • Knowledge on end user backup software (Vaultize and PST Back up/Profile Backup & Data backup). • Good Knowledge on Antivirus Server Management. • Ability to work independently • Good communication skills and customer service orientation. • Ability to effectively prioritize and execute tasks in a high pressure environment. • Provide initial assessment of urgency and business impact on all support calls. • Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe. • Responsible for tracking hardware and software inventory. Special Skills, • Assets Management • People Management • Escalation Management • Vendor Management in terms of coordination & follow up various IT requirements. • ITIL Process Knowledge, (Incidents/Service Request & IMAC) • Decision Maker. • Customer Handling. • Preparation of Reports (Daily, Weekly & Monthly) • VIP user management/handling skills (such as GM, HOD & MD)




Key Skills

Education

UG:Any Graduate

Company Profile

Precision Techserve Private Limited

Precision Informatic

Bangalore.

Kalyani Sahoo

Executive Talent Acquisition

Precision Group

M +91 7358079777 |

www.precisionit.co.in

https://www.linkedin.com/in/kalyani-sahoo

Company Info
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Contact Company:Precision Techserve Private Limited

Address:22,SENAI THALAIVAR MALLIGAI, Chennai, Tamilnadu, India

Salary:

1,00,000 - 2,50,000 P.A.

Role Category:

Hardware and Networks - Other

Role:

Hardware and Networks - Other

Employment Type:

Full Time, Permanent