Hiring Team Lead – Technical Remote Support (IT)@ Navi Mumbai

From 3 to 4 year(s) of experience
₹ 3,00,000 - 3,75,000 P.A.

Job Description

Roles and Responsibilities

Trouble shooting of Desktop /Laptop /Printer Software & hardware support.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to next level for resolution.

Manage service requests, software installations, new Computer setups, upgrades, etc.

Record incident updates & resolution details in the Help Desk tool.

Installation of Microsoft windows /Office/Antivirus/SAP applications.

Setup desktop/Laptop computers and peripherals and test Basic network connections.

Support the following technologies: Microsoft Office products – Outlook, Word, Excel, and Internet Explorer.

Desktops, laptops, printers- LAN/WAN connectivity.

Knowledge on Router /Access Point Configurations.

Knowledge on end user backup software (PST Back up/Profile Backup & Data backup).

Good Knowledge on Antivirus Server Management. Ability to work independently

Good Communication skills and customer service orientation.

Ability to effectively prioritize and execute tasks in a high pressure environment.

Provide initial assessment of urgency and business impact on all support calls.

Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

Responsible for tracking hardware and software inventory

Special Skills,

Assets Management

People Management

Incidents management

Vendor Coordination & follow on Escalation Matrix

ITIL Process Knowledge

Decision Maker

Customer Handling knowledge


Contact HR
Sneha- 7448888518

sneha.wanjari@precisionit.co.in




Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Precision Techserve

Precision Offerings:

  • System Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User Computing
  • Infrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security Management
  • Biometrics & IoT – Sensors, Hardware Design & Integration, Embedded Software Development, Ancillary Applications, Algorithms, Enterprise IT Integration & Manufacturing.

Business Portfolios:

  • Biometric Solutions
  • Internet of Things
  • Infrastructure Management Services
  • Systems Integration

We are a Technology conglomerate with people strength in varied dimensions of skills focused on the rapidly advancing fields of IT Infrastructure, IoT, Biometrics, Cloud & System Integration. Precision, founded in Chennai, is a resilient 24 years young Group possessing rich expertise, expansive client base of 1000+ and 2200+ employees supporting us PAN India from various locations.
We are the premium business partners for HP, IBM, MS, Cisco, Amazon, 3M and VMWare and are proud to say that we have established our own brand through the products created in Biometrics and IOT

https://www.precisionit.co.in/

Company Info
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View Contact Details+

Recruiter Name:Sneha

Contact Company:Precision Techserve

Telephone:7448888518

Website:http://careers.precisionit.co.in

Salary:

3,00,000 - 3,75,000 P.A.

Role Category:

IT Support

Role:

Problem Management

Employment Type:

Full Time, Permanent