Job Opening For Service Desk Executive @ Hitech city (Hyderabad).

from 1 to 2 year(s) of Experience
Hyderabad

Job Description

Job Opening for Service Desk Executive @ Hitech city (Hyderabad Location).

Immediate job opportunity for Service Desk Executive - position for

  • Freshers are not eligible.

    Designation Service Desk Executive
    Role IT - Help Desk
    Level L1
    Experience 1 year to 2 years (Freshers are not eligible)
    Nature of Job Permanent
    Qualification Any Degree any Specialization
    Shift timing 24/7 support (willing to work rotational shift include night shift also)
    Duration for Joining: Within 10 to 15 days

Communication Good in communication written and Verbal

  • Job Description:
  • Good in communication (verbal & written)
  • Hands on knowledge on Ticket Management Tool
  • Assets Management
  • Awareness about the SLA (response/resolution of Tickets)
  • Response/Answer, evaluate, and prioritize incoming telephone, e-mail, about on the issues/tickets based on SLA.
  • Periodic updates & status of open tickets to users/team/all stake holder over the phone & email. Ensure customer satisfaction.
  • Good in email communication
  • Customer handling/convince skills
  • Vendor Coordination & Management
  • Strongly follow up on Vendor Coordination.
  • Timely handle the escalation & escalate to concern person/team/Dept & vendor.
  • Good knowledge in Excel/Word
  • Skills in prepare the reports in excel. (Daily/Pending Calls/Weekly & Monthly)
  • Willing to work multi-tasking roles.
  • Value added the IT products knowledge.
  • Reports of Attendance/Daily & Pending calls/Monthly Calls data & Assets Report/Tracker etc

Perks and Benefits 

 

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Precision Techserve Private Limited

Established in 1996, Precision provides Biometric, IoT, Cloud & Systems Integration solutions and IT Infrastructure Management Services. Precision adopts a consulting approach to address the needs of clients and has a very strong R&D and IP creation focus. With a PAN India presence and a 2400+ strong team of experienced and skilled certified pre-sales, sales & technical personnel, Precision strives to deliver value to its clients, leading to the creation of a large and loyal base of delighted customers.

View Contact Details+

Contact Company:Precision Techserve Private Limited

Salary

Not Disclosed by Recruiter

Role Category

IT Hardware

Role

System Administrator

Employment Type

Full Time, Permanent