Immediate job opportunity for Service Desk Executive - position for
- Freshers are not eligible.
Designation Service Desk Executive
Role IT - Help Desk
Experience 1 year to 2 years (Freshers are not eligible)
Nature of Job Permanent
Qualification Any Degree any Specialization
Shift timing 24/7 support (willing to work rotational shift include night shift also)
Duration for Joining: Within 10 to 15 days
Communication Good in communication written and Verbal
- Job Description:
- Good in communication (verbal & written)
- Hands on knowledge on Ticket Management Tool
- Assets Management
- Awareness about the SLA (response/resolution of Tickets)
- Response/Answer, evaluate, and prioritize incoming telephone, e-mail, about on the issues/tickets based on SLA.
- Periodic updates & status of open tickets to users/team/all stake holder over the phone & email. Ensure customer satisfaction.
- Good in email communication
- Customer handling/convince skills
- Vendor Coordination & Management
- Strongly follow up on Vendor Coordination.
- Timely handle the escalation & escalate to concern person/team/Dept & vendor.
- Good knowledge in Excel/Word
- Skills in prepare the reports in excel. (Daily/Pending Calls/Weekly & Monthly)
- Willing to work multi-tasking roles.
- Value added the IT products knowledge.
- Reports of Attendance/Daily & Pending calls/Monthly Calls data & Assets Report/Tracker etc
Perks and Benefits
Desired Candidate Profile
Precision Techserve Private Limited
Established in 1996, Precision provides Biometric, IoT, Cloud & Systems Integration solutions and IT Infrastructure Management Services. Precision adopts a consulting approach to address the needs of clients and has a very strong R&D and IP creation focus. With a PAN India presence and a 2400+ strong team of experienced and skilled certified pre-sales, sales & technical personnel, Precision strives to deliver value to its clients, leading to the creation of a large and loyal base of delighted customers.
Contact Company:Precision Techserve Private Limited