Walk in For System Engineer & It-helpdesk in Delhi NCR

0 - 3 Years
Delhi NCR, Gurgaon, Noida

Job Description

Job Opening for System Engineer (Desktop) & IT Helpdesk.
Date: 3rd & 4th Jan 2020
Timing: 10 AM to 02 PM


1- System Engineer (L1 & L2)
Location: Gurgaon, Faridabad , Karolbagh Etc.

JD: Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8)
Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
Trouble shooting of all types of Hardware and software applications problems.
Configuring & troubleshooting of Desktop/Laptops for L1 backup and recovery.
Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
Installation and configuring of wireless Data Cards in users laptops.
Exposure in Active Directory user creation & deletion
Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
Trouble shooting hardware, software & networking problems.
User group policies creation & modification
Monitoring of virus issues through Symantec Endpoint Protection antivirus.
Regular data & mail backup of MS outlook (PST files).
Password creation & resetting to end users through remote desktop
Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
Note: Immediate or Within a week  Joiner  preferred.
Min- 1-3 yrs of experience required.

CTC: Upto 19K/month.


2- IT Helpdesk / Service Desk coordinator

CTC: Upto 18K/month

JD: 
  • Good in communication (verbal & written)
  • Hands on knowledge on Ticket Management Tool
  • Assets Management
  • Awareness about the SLA (response/resolution of Tickets)
  • Response/Answer, evaluate, and prioritize incoming telephone, e-mail, about on the issues/tickets based on SLA.
  • Periodic updates & status of open tickets to users/team/all stake holder over the phone & email. Ensure customer satisfaction.
  • Good in email communication
  • Customer handling/convince skills
  • Vendor Coordination & Management
  • Strongly follow up on Vendor Coordination.
  • Timely handle the escalation & escalate to concern person/team/Dept & vendor.
  • Good knowledge in Excel/Word
  • Skills in prepare the reports in excel. (Daily/Pending Calls/Weekly & Monthly)
  • Willing to work multi-tasking roles.
  • Value added the IT products knowledge.
  • Reports of Attendance/Daily & Pending calls/Monthly Calls data & Assets Report/Tracker etc.
  • Note:  Excellent English Communication & Immediate Joiner required. Candidate willing to work 24*6 Rotational shift. Fresher also welcome.
  • Keyskills

    Desired Candidate Profile

    Please refer to the Job description above

    Company Profile

    Precision Techserve Private Limited

    The Precision Group is an INR 250 Crore IT Group with its corporate office in Chennai, India and is one of India's premier sources for IT products, support services and solutions. Established in 1996, Precision provides Biometric, IoT, Cloud & Systems Integration solutions and IT Infrastructure Management Services. Precision adopts a consulting approach to address the needs of clients and has a very strong R&D and IP creation focus. With a PAN India presence and a 2200+ strong team of experienced and skilled certified pre-sales, sales & technical personnel, Precision strives to deliver value to its clients, leading to the creation of a large and loyal base of delighted customers.
    View Contact Details+

    Recruiter Name:Arun Kumar

    Contact Company:Precision Techserve Private Limited

    Telephone:+919821496500

    Website:https://www.precisionit.co.in/

    Salary

    INR 1,50,000 - 2,50,000 PA.

    Role Category

    Technical Support

    Role

    Customer Support Engineer/Technician

    Employment Type

    Full Time, Permanent