Immediate job opportunity for Service Desk Executive - Zonal Coordinator position for Pune - Vimman Nagar
- Freshers are not eligible.
Designation Service Desk Executive
Role IT - Help Desk
Experience 1 year to 2 years (Freshers are not eligible)
Nature of Job Permanent
Qualification Any Degree any Specialization
Shift timing 24/7 support (willing to work rotational shift include night shift also)
Duration for Joining: Within 10 to 15 days
Communication Good in communication written and Verbal
- Job Description:
- Good in communication (verbal & written)
- Hands on knowledge on Ticket Management Tool
- Assets Management
- Awareness about the SLA (response/resolution of Tickets)
- Response/Answer, evaluate, and prioritize incoming telephone, e-mail, about on the issues/tickets based on SLA.
- Periodic updates & status of open tickets to users/team/all stake holder over the phone & email. Ensure customer satisfaction.
- Good in email communication
- Customer handling/convince skills
- Vendor Coordination & Management
- Strongly follow up on Vendor Coordination.
- Timely handle the escalation & escalate to concern person/team/Dept & vendor.
- Good knowledge in Excel/Word
- Skills in prepare the reports in excel. (Daily/Pending Calls/Weekly & Monthly)
- Willing to work multi-tasking roles.
- Value added the IT products knowledge.
- Reports of Attendance/Daily & Pending calls/Monthly Calls data & Assets Report/Tracker etc
Desired Candidate Profile
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Precision Techserve Private Limited
1. System Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User Computing
2. Infrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security Management
3. Biometrics & IoT - Sensors, Hardware Design & Integration, Embedded Software Development, Ancillary Applications, Algorithms, Enterprise IT Integration & Manufacturing.
1. Biometric Solutions
2. Internet of Things
3. Infrastructure Management Services
4. Systems Integration
Precision Group Overview
1. Professional team ~ 2100 plus members - Pan India presence
2. Strong R&D focus
3. Expertise spans multiple verticals
1. 1996 to 2005
Product Centric, Representing Brands, Geographic Expansion
2. 2006 to 2013
System Integrator Positioning Capability Creation
3. 2014 to 2017
Intensified R&D Clear Segment-Offering Fit
4. IoT Practice Creation
Exit non-complementing biz
5. 2018 ~
Digital Transformation Focus - IoT, Cloud, Biometrics,
AI Practice Initiation
Recruiter Name:Janaki. R
Contact Company:Precision Techserve Private Limited
Address :No 22. Habibullah Road, T Nagar 600017 , Chennai, Chennai, Tamilnadu - 600017,India