Immediate job opportunity For IT-Service desk (MALE) For Pune

1 - 2 Years
Pune

Job Description

Immediate job opportunity for Service Desk Executive - Zonal Coordinator position for Pune - Vimman Nagar

  • Freshers are not eligible.

    Designation Service Desk Executive
    Role IT - Help Desk
    Level L1
    Experience 1 year to 2 years (Freshers are not eligible)
    Nature of Job Permanent
    Qualification Any Degree any Specialization
    Shift timing 24/7 support (willing to work rotational shift include night shift also)
    Duration for Joining: Within 10 to 15 days

Communication Good in communication written and Verbal

  • Job Description:
  • Good in communication (verbal & written)
  • Hands on knowledge on Ticket Management Tool
  • Assets Management
  • Awareness about the SLA (response/resolution of Tickets)
  • Response/Answer, evaluate, and prioritize incoming telephone, e-mail, about on the issues/tickets based on SLA.
  • Periodic updates & status of open tickets to users/team/all stake holder over the phone & email. Ensure customer satisfaction.
  • Good in email communication
  • Customer handling/convince skills
  • Vendor Coordination & Management
  • Strongly follow up on Vendor Coordination.
  • Timely handle the escalation & escalate to concern person/team/Dept & vendor.
  • Good knowledge in Excel/Word
  • Skills in prepare the reports in excel. (Daily/Pending Calls/Weekly & Monthly)
  • Willing to work multi-tasking roles.
  • Value added the IT products knowledge.
  • Reports of Attendance/Daily & Pending calls/Monthly Calls data & Assets Report/Tracker etc

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Precision Techserve Private Limited

Precision Offerings
1. System Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User Computing
2. Infrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security Management
3. Biometrics & IoT - Sensors, Hardware Design & Integration, Embedded Software Development, Ancillary Applications, Algorithms, Enterprise IT Integration & Manufacturing.

Business Portfolios
1. Biometric Solutions
2. Internet of Things
3. Infrastructure Management Services
4. Systems Integration

Precision Group Overview
1. Professional team ~ 2100 plus members - Pan India presence
2. Strong R&D focus
3. Expertise spans multiple verticals

Precision Evolution
1. 1996 to 2005
Product Centric, Representing Brands, Geographic Expansion
2. 2006 to 2013
System Integrator Positioning Capability Creation
3. 2014 to 2017
Intensified R&D Clear Segment-Offering Fit
4. IoT Practice Creation
Exit non-complementing biz
5. 2018 ~
Brand Revitalization
R&D Innovations
Digital Transformation Focus - IoT, Cloud, Biometrics,
AI Practice Initiation
View Contact Details+

Recruiter Name:Janaki. R

Contact Company:Precision Techserve Private Limited

Telephone:9940422535

Email :janaki.ranganathan@techserve.co.in

Address :No 22. Habibullah Road, T Nagar 600017 , Chennai, Chennai, Tamilnadu - 600017,India

Website:https://www.precisionit.co.in/

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Salary

Not Disclosed by Recruiter

Role Category

Technical Support

Role

Customer Support Engineer/Technician

Employment Type

Full Time, Permanent