Communication Good in communication written and Verbal
- Good in communication (verbal & written)
- Hands on knowledge on Ticket Management Tool
- Assets Management
- Awareness about the SLA (response/resolution of Tickets)
- Response/Answer, evaluate, and prioritize incoming telephone, e-mail, about on the issues/tickets based on SLA.
- Periodic updates & status of open tickets to users/team/all stake holder over the phone & email. Ensure customer satisfaction.
- Good in email communication
- Customer handling/convince skills
- Vendor Coordination & Management
- Strongly follow up on Vendor Coordination.
- Timely handle the escalation & escalate to concern person/team/Dept & vendor.
- Good knowledge in Excel/Word
- Skills in prepare the reports in excel. (Daily/Pending Calls/Weekly & Monthly)
- Willing to work multi-tasking roles.
- Value added the IT products knowledge.
- Reports of Attendance/Daily & Pending calls/Monthly Calls data & Assets Report/Tracker etc
Thanks & Regards,
Contact No: 044-45015130 / 9940422535
Desired Candidate Profile
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Precision Techserve Private Limited
Recruiter Name:Janaki. R
Contact Company:Precision Techserve Private Limited
Address :No 22. Habibullah Road, T Nagar 600017 , Chennai, Chennai, Tamilnadu - 600017,India