Immediate job opportunity For IT-Service Desk Executive For Pune

1 - 2 Years
Pune

Job Description

Immediate job opportunity for IT-Service Desk Executive - Zonal Coordinator for Pune (Vimman Nagar).

Please find below job specification for your reference, interested candidate kindly share your update resume to this mail id: janaki.ranganathan@ techserve.co.in


Designation Service Desk Executive
Role IT - Zonal Coordinator
Level L1
Experience 1 year to 2 years (Freshers are not eligible)
Nature of Job Permanent
Qualification Any Degree any Specialization
Shift timing General Shift
Duration for Joining: Within 10 to 15 days

Communication Good in communication written and Verbal

Job Description:
  • Good in communication (verbal & written)
  • Hands on knowledge on Ticket Management Tool
  • Assets Management
  • Awareness about the SLA (response/resolution of Tickets)
  • Response/Answer, evaluate, and prioritize incoming telephone, e-mail, about on the issues/tickets based on SLA.
  • Periodic updates & status of open tickets to users/team/all stake holder over the phone & email. Ensure customer satisfaction.
  • Good in email communication
  • Customer handling/convince skills
  • Vendor Coordination & Management
  • Strongly follow up on Vendor Coordination.
  • Timely handle the escalation & escalate to concern person/team/Dept & vendor.
  • Good knowledge in Excel/Word
  • Skills in prepare the reports in excel. (Daily/Pending Calls/Weekly & Monthly)
  • Willing to work multi-tasking roles.
  • Value added the IT products knowledge.
  • Reports of Attendance/Daily & Pending calls/Monthly Calls data & Assets Report/Tracker etc

Thanks & Regards,
Janaki. R
Contact No: 044-45015130 / 9940422535



Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Precision Techserve Private Limited

The Precision Group is an INR 250 Crore IT Group with its corporate office in Chennai, India and is one of India's premier sources for IT products, support services and solutions. Established in 1996, Precision provides Biometric, IoT, Cloud & Systems Integration solutions and IT Infrastructure Management Services. Precision adopts a consulting approach to address the needs of clients and has a very strong R&D and IP creation focus. With a PAN India presence and a 2200+ strong team of experienced and skilled certified pre-sales, sales & technical personnel, Precision strives to deliver value to its clients, leading to the creation of a large and loyal base of delighted customers.
View Contact Details+

Recruiter Name:Janaki. R

Contact Company:Precision Techserve Private Limited

Telephone:9940422535

Email :janaki.ranganathan@techserve.co.in

Address :No 22. Habibullah Road, T Nagar 600017 , Chennai, Chennai, Tamilnadu - 600017,India

Website:https://www.precisionit.co.in/

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Salary

Not Disclosed by Recruiter

Role Category

Technical Support

Role

Customer Support Engineer/Technician

Employment Type

Full Time, Permanent